Appreciative Inquiry Workshop in Ramallah
By Peggy Holman
December 3, 2004
In the summer of 2004, I did a 3-day AI workshop in Ramallah with 30 Palestinians, mostly teachers. It
was the most profound experience IÕve had with Appreciative Inquiry and IÕd like
to share a bit of the story.
As I prepared for the workshop, I e-mailed my contact, an Israeli Arab, asking
her to suggest a subject we could use for people to experience AI as they
learned about the process. She told me that all Palestinians struggle
with living with the occupation. I gulped when I got her message; how
could I write appreciative questions about living with the occupation? It
was beyond my experience. We settled on leadership as the topic.
By the end of the first day of the workshop, the group had identified
characteristics of leaders. I was troubled because they were qualities
external to themselves; it was like they were trying to define a better Arafat
rather than insight into their own personal power as leaders.
I began day two not entirely sure how to bring more of the spirit of AI into
their experience but knowing my plans for the day needed to be fluid. We
began in a circle. I asked people to reflect on the previous day. A
few minutes in, someone began talking about how difficult their life was.
Now difficult has an entirely different meaning for someone who must spend
hours waiting to get through a checkpoint, or is separated from family by a
wall going up around them, or who has seen houses destroyed or loved ones
maimed or killed. Others started to join in on this theme. I took a
deep breath and asked them if they would be willing to try applying what they
were learning about Appreciative Inquiry to their lives. They said
yes. And I breathed a sigh of relief.
They split into four groups and I asked them to pick a topic and develop two
questions – a personal story question and a future question. It was
wild! They were working in Arabic, IÕd come by to check in, and theyÕd
switch to English as I asked them for their topics. With each group, it
took some coaching to turn things like Òresisting the wallÓ or Òfighting the
check pointsÓ to ÒWorking with the WallÓ and ÒUseful CheckpointsÓ. It was
the same with the questions; turning bitterness into productive questions was
quite a reframing! Ultimately, each group had their questions
(below).
HereÕs an aside on the process of the group who chose Useful Checkpoints.
Once they had the topic, they brainstormed a list of ways in which they had
found the checkpoints of value. Mind you, this is a HUGE
contradiction. Having gone through the check points myself, it is a very
eerie experience to have an 18-year old Israeli soldier at his post, just doing
his job, pointing a rifle at your head (from a distance) while his partner
checks papers. Many of the Palestinians do this every day. And time
is totally unpredictable. It can take 5 minutes or 5 hours. Their list of
benefits was amazing! It included things like: getting to know your
neighbors; learning respect for elders (as they help them to the front of the
line); meeting new people. Anyway, this work led to developing their
story question.
Once each group had their questions, they interviewed each other. Each
person took the question from their group and interviewed someone from another
group. They did several rounds, so everyone got to listen to several
answers to their question and answer several questions from other groups.
Wow! What a powerful experience. I could feel the energy in the
room shift. When we debriefed their insights from the interviews, their
answers were profound. IÕve shared some below. These folks, who at
the beginning of the day felt completely powerless, found answers for retaining
their dignity and finding some sense of their own power in an impossible
situation.
The last day was spent on application ideas. They went back to their
schools with projects to do with their colleagues and with their
students. I donÕt know the lasting effect, but I know in that moment,
these folks knew how to be at their best in any circumstance.
Peggy
P.S. The next week, I did basically the same workshop with counselors and
psychologists through the Israeli Ministry of Education. They were amazed
at what their Palestinian neighbors took on. As they were developing
topics and questions about education, one ultra-Orthodox Jewish participant
said that perhaps they should develop questions about living with the
Intifada. I hope next time to have the Israelis and Palestinians in the
same room.
THE QUESTIONS
Affirmative Topic Choice and Writing Questions
>From our morning discussion, participants chose
the occupation as a topic to work with using Appreciative Inquiry. They
developed questions and interviewed each other using these questions.
Topic:
Living with the Occupation
Questions
WHERE THERE IS A WILL THERE IS A WAY
Life is challenging; many capable people fail to face their challenges.
1. Tell me a story about how you overcame your challenge. What did
you learn about yourself?
2. You have won an award for being a successful Òchallenger.Ó What
qualities made you deserve the prize? What was the first step that made
you such a person?
WORKING WITH THE WALL
1. Tell a story about an experience you had with the
wall and made you value something about yourself?
2. Image the wall has collapsed. What did people say and do to make
this happen? What steps did you personally take to make this happen?
USEFUL CHECKPOINTS
1. Tell a story personal experience/ where you
get a value from the checkpoints. What was happening? Who was
involved? What made it such a powerful experience?
2a. How can you reinforce the values you got from the
checkpoints in your daily life?
2b. What would you like the checkpoints to be
converted to in order to embody the value that you got?
DOING OUR BEST IN ALL CIRCUMSTANCES
1. Tell me a story when you were able to do your best
regardless of the difficult circumstances. What happened? Who was
involved? What made it a powerful experience?
2. Imagine the
future you want became a reality..What
did you as an individual contribute to achieve the reality? Describe in
detail. What steps did you take to make this reality become real?
Discovery
Positive Core from the Interviews
a.. Challenging yourself first and then expand
to the whole world
b.. Events make people discover themselves
c.. Face (work with) your problems
d.. Widen the imagination
e.. Step out and look at the problem from
outside.
f.. Working on reinforcing certain values, like cooperation
g.. Work through process (it happens a step at a time)
h.. Problems make you appreciate what you have
i.. Find the positive
elements in the negative
j.. Determination leads to success
k.. Accept the situation in order to be able to
deal with it.with a smile
l.. Sharing & support each other
m.. Motivation leads you to achieve your goals
n.. The importance of meeting the other as
human
o.. Search for the good things in everything
Design
Using the interview experience as the material for both the steps of discovery
and dream, each person wrote a design principle. Design principles provide a
framework for decisions and actions. The principles were then grouped
together.
1
a.. Freedom, peace, hope is in me!!!
Nobody can give it to me, take it from me.
b.. Events make people discover themselves
c.. ÒNoÓ to despair
d.. Develop myself
e.. Self liberation first
2
a.. Actions speak louder than words
b.. Decide on what exactly you want, work on
it, have it
c.. Deal with the occupation by being patriotic
& have knowledge & use technology in the best way we can
d.. Think, plan, implement
3
a.. There must be always another way. DonÕt
give up and say that this is it. I can do no more!!! You can.
b.. Motivation leads to achieve your goals
c.. Some people succeed because of their destiny.but
most of them success because they are determined.
d.. Where there is a will, there is a way
4
a.. Permit yourself to be in contradictions
b.. Respect people, people will respect you
c.. DonÕt limit yourself with your cooperators
(work with everybody)
5
a.. Even small contributions from individuals
help make a difference
b.. Use what you learned as an individual in
meeting the collective goal & best interest
c.. Unity is strength
Design Continued
Self-selected groups then used these principles to write one principle
reflecting the whole group.
Wise flexibility
Organization is a powerful force; think before you leap
Agree as a collective on your unified goal and be certain that your smallest
contributions are significant to achieve the best interest
ÒImpossibleÓ doesnÕt exist in the dictionary of ÒsuccessÓ.
Motivation + Determination + Ability + Action = Success
Know YOURSELF, believe in it, liberate it, develop it - HOPE ˆ PEACE & FREEDOM